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Terms and Conditions

SY Interior Private Limited, (hereinafter referred to as “Interior Company”, “Company”, “we”, “our” or “us”) is engaged in the business of providing consultancy and execution of residential/commercial interior work/designing services and other incidental services (“Services”).

These terms of use describe and govern the terms and conditions on which the Client (“Client” or “you”,” your”) can obtain Services from the Company (referred to as “Terms”). By accessing and using our home interior solutions and services, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions governing interior design projects undertaken by SY Interior Pvt Ltd. The Client acknowledges that these documents may be updated periodically, and it is the Client’s responsibility to review the Terms and Conditions regularly. Continued use of the Service after any such changes constitutes acceptance of the new Terms and Conditions and Privacy Policy.

  • 1. Project and Order
    • 1.1.Project and order : A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments and execution timelines are processed on an order level. The minimum order value that will be executed by Interior Company shall not be less than INR 1.5 lakh.
    • 1.2.Estimated project quote: This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.
    • 1.3.If the project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.
    • 1.4.Amendment of BOQ post publication: Upon the mutual agreement and finalization of the quote between Interior Company and the Client, the quote shall be considered complete and definitive. Once the project reaches the execution stage, no changes shall be made to the quote, regardless of whether the value of the changes or items proposed is similar to those in the finalized quote. The Client agrees that the finalized quote accurately reflects the scope of work, materials.
  • 2.Payment Terms
    • 2.1.Booking Fee and Refunds
      • 2.1.1A project can have multiple order types based on the type of scope of work (e.g a single project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.
      • 2.1.2Booking fee: Your booking fee (10% payment) is adjusted against future orders.
      • 2.1.3Refunds: Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.
    • 2.2Payment Schedule
      • 2.2.1Payment terms shall be based on and shall vary on order level.
        • Order Type
        • Booking Fees
        • Place Order
        • Execution stages**/ Prior to Delivery
        • Modular
        • 10%
        • 40%
        • 50%
        • On - Site Services
        • 10%
        • 80%
        • 10%
        • Store Product
        • 10%
        • 90%
        • NA
        Booking Fee shall be paid on total order value. For more information on the payment schedule and execution stages please refer to the FAQ/Help section.
      • 2.2.2If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before the design can begin.
  • 3.Quote Validity
    • 3.1.The prices quoted in the proposal are valid for 21 days only, prior to the payment of the 10% booking amount.
    • 3.2.Once the 10% booking amount is paid by the Client, the prices will be locked for 60 days. However, if the project does not proceed to execution within this period, the prices may change.
    • 3.3.Any modifications to the proposal, such as changes in scope or requirements, may result in a change in price. Please note that these prices are specific to this project.
  • 4. Delivery
    • 4.1.Estimated Delivery Timeline
      • 4.1.1Your order will be delivered on or before the assured Handover Date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of SY Interior Pvt Ltd, including force majeure events and change in applicable law.
      • 4.1.2An estimated delivery timeline will be provided within 5 days of order placement subject to the scope of work.
      • 4.1.3The approximate Delivery Time of the Project from the time of placing the order is as follows –
    • Delivery Timeline
      • Project Value
      • Number of Days
      • 0-5 Lakhs
      • 45
      • 5-8 Lakhs
      • 55
      • 8-12 Lakhs
      • 70
      • 12-15 Lakhs
      • 80
      • 15-20 Lakhs
      • 90
      • 20 Lakhs
      • Nil
    • 4.2.Pre-Conditions for on time delivery (Delivery Guarantee)
      • 4.2.1.The Delivery Guarantee shall not be applicable in the following cases.
        • a.If the site has restrictions on work timings during the day.
        • b.If the Client is not in full possession of the site and temporary possession has been allowed by the builder.
        • c.If there is concurrent work being done at the site by any other third-party contractor like painting, wallpaper, wooden flooring or carpentry work, during installation, civil works.
        • d.If there are any changes to designs after the order is in production.
        • e.If the Customer is living at the site at the time of installation.
        • f.Abnormal hindrances in execution like continuous lack of power, non-working lifts, no permission from builder, etc.
        • g.If any litigation related to the property, site or any other issues related to the client or builder, or any third party disrupts the work of Interior Company.
        • h.A Force Majeure event occurs. (A Force Majeure event refers to the acts of God including; such as flooding, hurricanes, earthquakes, lightning, any natural calamities etc., environmental conditions such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Interior Company ).
        • i.If the client does not respond to the payment link or make payment within 48 hours of its generation, it may adversely impact the Delivery Guarantee. Interior Company reserves the right to adjust the project schedule accordingly.
        • j.Store furniture’s delivery timeline shall be shared on a case-to-case basis to the Client.
  • 5.Order Placement and Execution
    • 5.1.Order placement Stage: At this stage, orders for S Y Interiors Pvt Ltd furniture and decor items are placed, and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after the 50% payment has been processed.
    • 5.2.Execution stages: Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. Interior Company shall proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The following table defines execution stages for the different types of orders.
      • Item
      • Execution Stage
      • Order type 1 - Services such as civil work, custom furniture
      • Based on the scope of your project, 50% of your order value (s) will be due.
      • Order type 2 - Marketplace furniture, decor items, modular products (such as kitchen).
      • Execution Stage
    • 5.3. Modular Delivery & Warehousing: For projects where the SY Interior Pvt Ltd scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed, and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.
    • 5.4.Unloading Services : Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:
      • a. A fixed unloading charge of Rs. 5000 shall be charged for the movement of material from 3rd floor and above where the service lift is unavailable
      • b.An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.
  • 6.Delay Penalties
    • 6.1.Interior Company will be liable to pay a delay penalty @ INR 500 per day for delay in handover of the project beyond 15 working days (excluding Sundays and Public Holidays) from the confirmed Handover Date. The confirmed Handover Date is communicated in the Client Service Agreement; however, it is linked to all payments made by the client as per the schedule and all sales orders for the project are raised.
    • 6.2.Delay penalty is only applicable if all the norms as per Interior Company Delivery Guarantee is fulfilled.
    • 6.3.The maximum delay penalty payable cannot exceed 3% of the total project value.
    • 6.4.Delay penalty would be paid out through a refund to the customer's bank account provided the client has paid 100% of the Project Amount as per schedule and Completion of Handover.
    • 6.5.Delay Due to Restricted Access: The Client has the obligation to provide free, complete, unrestricted access and handover of the site where the interior work has to be executed. In case of delay in the above or subsequent disruptions in access or freedom to execute the work by the Interior Company and/or its employees/ teams, the agreed Handover Date and the delivery timeline shall stand terminated with immediate effect.
    • 6.6.A new Handover Date and delivery timeline shall be negotiated and mutually agreed upon by both Parties. Interior Company shall not be liable to pay to the Client any delay penalty in such scenario.
  • 7 . Invoicing
    • 7.1.Invoices for the design service, products and other services shall be raised by SY Interiors Pvt Ltd.
    • 7.2.Product invoicing for all branded products will be done by the authorized sellers/distributors of such products. For any queries, please get in touch with your Interior Company representative.
  • 8.Governing Law, Jurisdiction and Dispute Resolution
    • 8.1.In the event of any dispute or disagreement between the Parties regarding the interpretation of this Agreement, performance of obligations, or any other matter arising from this Agreement, the Parties shall first attempt to resolve such disputes amicably through mutual discussions or negotiations. If the dispute remains unresolved within thirty (30) days of written notification by one Party to the other, the matter shall be referred to and resolved through an appropriate Dispute Resolution Institution in India.
    • 8.2. The Dispute Resolution proceedings shall be conducted either electronically or through physical hearing, in accordance with the Rules of such Dispute Resolution Institution and in compliance with the Arbitration and Conciliation Act, 1996. The proceedings shall be conducted in English, and the jurisdiction shall be Delhi.
    • 8.3.The award passed by the Dispute Resolution Institution shall be final and binding on the Parties and the Parties agree to be bound thereby and to act accordingly. The award shall be enforceable in any competent court of law.
    • 8.4.This Agreement will be governed by laws prevailing in India and this Agreement shall be subject to the exclusive jurisdiction of the courts at Delhi.
  • 9.Financial Services
    • 9.1.SY Interior Pvt Ltd only facilitates financial loans and services. Approval, processing and terms are at the sole discretion of the financial entity.
  • 10.Returns and Replacements
    • 10.1. Pre-Order Placement:Any product in the tentative BOQ can be replaced or removed while the Client is discussing designs with Interior Company team i.e., before order placement.
    • 10.2.Post-Order Placement: Interior Company cannot cancel, replace or modify items once the order is placed since each item is made to order.
    • 10.3.OEM Replacements: OEM (Original Equipment Manufacturer) replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and Interior Company will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.
    • 10.4.Marketplace Products: All furniture, decor, appliances and accessories which belong to the Interior Company’s brand partners are referred to as “Marketplace Products” . Products with non-manufacturing defects and damage post-delivery are not eligible for returns or replacements.
    • 10.5.The return and replacement policy is not applicable to services, customized products and made-to-order furniture pieces.